As a Spa Manager, you will lead and oversee the spa operations, ensuring a high level of guest satisfaction and the efficient functioning of spa facilities. Your role involves managing the spa team, maintaining spa standards, and delivering exceptional spa experiences.

Key Job Responsibilities:

• Lead and manage the spa team, including spa therapists, receptionists, and attendants.
• Ensure the spa operates efficiently, adhering to established standards and protocols.
• Oversee spa reservations, appointment scheduling, and guest inquiries.
• Monitor the cleanliness, organization, and maintenance of spa facilities.
• Collaborate with the Marketing team to develop spa packages, promotions, and wellness programs.
• Conduct regular training for the spa team to maintain service excellence.
• Manage inventory of spa products, equipment, and amenities.
• Maintain accurate records of spa bookings, attendance, and revenues.
• Address guest feedback and concerns promptly to enhance guest satisfaction.
• Monitor spa financial performance and budgets.
• Implement safety and sanitation measures in spa areas.
• Stay updated on spa and wellness trends and industry best practices.
• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
• Adhere to the company’s environmental, health, and safety procedures and policies.